How to contact SunStrong about a production guarantee shortfall
SunStrong Management has no published claims process for production guarantee shortfalls. Our research found a web form and a phone line, best used together, with every contact documented.
Last reviewed: September 26, 2026. Facts on this page rest on GuaranteeCheck research checked on September 23, 2026.
The short answer
SunStrong Management does not publish a dedicated process for production guarantee shortfall claims. The best available routes our research found are its Customer Service Inquiry web form and its phone line, used together, with every contact documented.
Contact routes (as of September 23, 2026)
What to do
- Submit the web form and call in parallel.
- Document every attempt: date, method, the name of anyone you spoke with if you get one, and a summary of the response.
- If there is no substantive response after about 30 days, file a BBB complaint. Our research found this a working escalation channel for SunStrong, based on the volume of complaints on its Austin and Houston BBB profiles.
What to expect
SunStrong's help center covers account transitions, net metering and app connectivity, but nothing on production guarantees or shortfall credits. BBB complaints describe unanswered emails (about ten in some reports) and offers of lease-term extensions instead of reimbursement. Expect to follow up.
Before you write, check that a shortfall actually exists. More on this servicer is on the SunStrong page.
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